Support

One Year Limited Warranty:

Every Gale Corporation product comes with a limited warranty for one year from the date of purchase. For warranty service contact your distributor. Find your distributor by clicking here. You may also get service directly from Gale Corporation by following the steps below.

RMA (Return Merchandise Authorization)

1. Determine if your tool is within the warranty period by inspecting the test port on the Main Unit. If the current date is not more than one year past the date printed on the tool, it is within the factory warranty period.

2. View your official Return Merchandise Authorization (RMA) number below:

Your RMA number is: write this number on the RMA form.

Print the RMA form by clicking on this link: Print RMA Form and fill it out completely being sure to include the RMA number (see above), your phone number and your email address.

3. Ship the Pocket Toner® Sending Unit, Toner Unit, (if shipping an NX8 include ID Caps as well) and the completed RMA form to the shipping address on the RMA form. Please do not send adapters or cases. Include a valid receipt or proof of date of purchase, if available.

4. Within 48 hours of receipt of your package, we will evaluate your request and contact you to give you a status update, then promptly repair or replace the tool and ship it to you.